Privacy Policy

This Privacy Policy explains how River Nest ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit an enquiry form
• Email address for course-related communications
• Course preferences and accessibility requirements you share with us
• Payment information when you book a course (processed securely by our payment provider)

We also collect certain information automatically when you visit our website:

• Browser type and version
• Pages visited and time spent on each page
• Referring website addresses
• Device information

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide information about our courses
• Process course bookings and payments
• Send you course confirmations and related administrative communications
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: When necessary to perform a contract with you, such as processing a course booking
• Legitimate interests: For purposes that are in our legitimate business interests, such as improving our services
• Consent: Where you have given your explicit consent for specific processing activities
• Legal obligation: When required to comply with applicable laws

Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers who assist with our operations (such as payment processors)
• Professional advisers where necessary
• Authorities when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry form data is typically retained for 24 months unless you request earlier deletion.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

River Nest
54 Dale Street
Liverpool, L2 5ST
United Kingdom

Email: [email protected]

Last updated: January 2024